“We’re not sure where that came from.” When I hear that sentence in backlog refinement or requirements review, something is amiss. If “we’re not sure where that came from” starts showing up, robots are involved. Most product and development teams now use AI tools. Give two people or two teams identical tools and you get … Read more
Most product and delivery professionals are aware of AI… to say the least. They’ve used ChatGPT, read the think pieces (and horror stories), and sat through at least one all-hands where a leader talked about the importance of “embracing AI.” Awareness is not the problem. The problem is the gap between knowing AI exists and … Read more
Most people know AI can go wrong. The funny tech news stories are hard to miss: the chatbot that gave dangerous advice, the AI-generated summary that completely fabricated a fact, the product that confidently delivered a wrong answer to thousands of users. Accuracy risk is visible, easy to talk about, and relatively straightforward to check. But accuracy is just the beginning. The AI risks that … Read more